Repairs - we fix everything
With over 40'000 sets sold in Australia our lights are pretty bulletproof. Hower if your parrot chewed your light cable or a truck run over it we can get you on the road again ASAP. (yes these both happened)
Is it expensive to repair? No $30 to $60
How long to repair? That depends on how you ship it we repair the same day.
STEP 1 . First identify your light model here
STEP 2. What is the problem (have a quick read you might just need a battery)
- Is your battery 4 + years old and only lasting 40 min instead of three hours - you just need a new battery.
- Cable repairs - is your light or the led indicator intermittently switching on & off when you move the cable around - easy fix $30
- Cree failure - Very, very rare 5 in every 1000 sets $30
- Switch failure or internal board failure we repair all models from 2013 on - it will be more likely be a cable failure see above if you are unsure how old your light is see here $30 (It does not matter how old its is if it's just a cable repair)
STEP 3. Include a short note detailing the problem along with your phone number.
STEP 4. Buy 2 x 500g satchels (one to send to us one to return it back)
STEP 5. Bubble wrap everything post it to the address below
46 Blamey Cres Campbell ACT 2612
(remember to include your return satchel)
As per guide above please include cash (refundable if we can't repair which is unlikely)
We can charge credit cards and our paypal is firstname.lastname@example.org (Capital Health Care owns Nitelights)